Published on 2005-11-12 06:44:26
Aspect Software, a leading provider of contact center solutions formed by the recent merger of Concerto Software and Aspect Communications, won Best of Show in the voice processing category for Aspect Customer Self-Service version 7.1 at the ICCM Conference and Expo held Sept. 25-28 in Las Vegas. Judges cited the interactive voice response (IVR) platform’s ability to accurately pinpoint places of abandonment in the call path as one of the primary reasons for winning this award. This call auditing feature lets contact center managers drill down quickly to causes of abandonment, such as too many complicated menu choices or lack of a timely option to “zero out” to an agent, and to resolve them swiftly.Member of the PHP Magazine Network, Copyright (C) 2005-2008 phpmagazine.net All Rights Reserved