Published on 2005-12-03 03:55:03
Tiemo Winterkamp, President of Strategy and Market Research at VoiceObjects, have written a very interesting article titled Turning Too Much into Just Enough, A Professional Approach to VoiceXML Application Management.
The growing use of voice-enabled applications and the increasingly sophisticated capabilities demanded of these applications have challenged enterprises’ abilities to manage their voice-driven self-service systems. A voice application management system (VAMS) with a voice application server at its hub is presented as the solution, and the capabilities and characteristics of a fully functioning VAMS are detailed.
A very important point to talk about and its also one of the good points to use VoiceXML in IVR rather than the classic proprietary solutions. You can see for example how much its easy to implement an administration system using the VoiceXML PHP Framework, a simple php application that allow you simply to manage data for the VoiceXML application.
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