Published on 2006-11-03 01:16:47
The FTC Is Trying To Ban Many Outbound IVR Calls, a proposal that could have a major adverse affect on your business. In summary, the rule would prevent ANY automated outbound calling that is part of a plan, program, or campaign to induce the purchase of goods or services. Call centers would still be relatively free to use humans to make such calls to consumers with a "pre-existing business relationship", but automated IVR type equipment would be banned even in "pre-existing business relationship" scenarios.
You should act upon this proposal and send your comments to the FTC before November 6, 2006. Voxeo in its latest newsletter send proposal of what you can write in comments, I'm posting them here for reference and so more people can read the news and act before next Monday :
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