Published on 2005-08-21 08:58:07
Important point with CRM solutions is Customers Satisfaction, and if they're satisfyed, more money you make. But the link between customer satisfaction and financial success is a lot more than anecdotal, according to a report released Tuesday.
"It's not a surprise that Google and Yahoo not only do a great job at satisfying their customers but are also both financial successes," said Larry Freed, president and CEO of ForeSee Results, which co-sponsored the report. "So that's a great testament to customer satisfaction."
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