Published on 2005-09-04 05:30:00
"The hosted model has reinvigorated a market that failed to grow over the past several years," said Rob Bois, senior research analyst at AMR Research. "It has changed the whole perception of customer management with faster implementations, quicker time-to-value and easy customization."
AMR Research published a report suggesting that the hosted model has reached "prime time" as a delivery method for CRM applications, in fact Sales of hosted customer relationship management (CRM) applications more than doubled last year.
Hosted CRM represent also the future of CRM solutions specially for big companies that manage subsidiaries around the country or around the world.
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