Published on 2006-09-21 16:53:51
As a continuation of the previous article SugarCRM, System Training - Part One, in this part we'll see the The CRM Training Process. This article has been extracted from the book, "Implementing SugarCRM". A step-by-step guide to using this powerful Open Source application in your business.
CRM training has two goals and making the users familiar with the system and teaching them how to use it is only one of them. The other goal is to generate positive momentum for the implementation, and enthusiasm in the user base. To accomplish this latter goal, you need to make sure people like what they see—especially the general sales staff, and to some degree the general administrative staff—as these are the two most likely sources of resistance and negative reactions.
Therefore your approach should be as follows: Read More
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