Published on 2007-03-29 09:24:26

We receive daily emails of visitors and people requesting help on a topic or another, looking for a script, a website, a link, an idea or absolutely anything, even that our website is mainly for news and articles publishing, we spend lot of time per day reading and answering emails one by one. But sometimes it become boring and more tiring to repeat the same thing, the same answers. So what if our service was a hosting provider, or software developer, I can imagine this number of questions increasing indefinitely to become a serious problem especially if you didn't choose the right solution and tools since the beginning. ActiveKB can be an excellent solution here and provide an online knowledge base for professionals to manage all the questions and answers with the highest efficiency.

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This is not the first time that I met an Interspire product, and I can say that I love the way that they conceive their web solutions, especially Article Live and Send Studio. ActiveKB was built in the same spirit, complete, professional and very easy to use, and I have to mention that it is a "veteran" in the knowledge base arena. The first version was released about 3 years ago, and since then countless product updates and features have been added which a large majority requested by customers. Today the product is mature and have profited enough from user experience, thing that you can feel in the application administration panel, and the look and feel of the application.

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