Published on 2006-10-31 19:13:11
The VoiceObjects-compatible IDEs announced today make the power of VoiceObjects Server available to enterprises that have selected any of a wide variety of computing platforms:
- The new SAP NetWeaver Visual Composer supports mySAP™ Customer Relationship Management, mySAP™ ERP Human Capital Management and mySAP™ ERP environments
- The new SpeechVillage SpeechDraw supports Microsoft .Net environments
- The new OpenMethods openVXML Studio supports Eclipse, Java and Open Source
- The new Angel.com Site Builder operates on a Sofware-as-a-Service (SaaS) model, offering hosted IVR and call center solutions
Third-party tools that support VoiceObjects’s phone application server offer users the same benefits as VoiceObjects’s own Desktop tool. These benefits include:
- The ability to easily create personalized dialogs and prompt menus for increased customer satisfaction
- The ability to perform online application maintenance with no downtime, resulting in faster, more frequent application updates and optimized performance
- Easy integration with other enterprise IT assets via Web services
- Out-of-the-box drill-down analytics and reporting for dialog interaction and system usage
What is a Phone Application Server?
All phone application servers, including VoiceObjects Server, have the following four capabilities:
- The ability to dynamically generate VoiceXML to create personalized dialogs with each caller at call-time, using information in an organization’s CRM or other databases. The resulting caller-specific conversations provide opportunities to up-sell and cross-sell and higher rates of customer satisfaction and service adoption.
- An application execution environment that supports remote management and monitoring of multimodal applications, online application maintenance for instant changes or rollbacks, and guaranteed high availability.
- Web services support for easy integration between an organization’s phone-based self-service assets and its CRM, ERP, and other IT assets in service-oriented architecture (SOA) environments, dramatically reducing development time and cost.
- Support for multimodal phone applications that may include voice, video, graphics and text interfaces, allowing user-friendly interactive IVR applications that are unmatched in the phone-based self-service industry.
About VoiceObjects
VoiceObjects is the phone application server company. VoiceObjects works with carriers and enterprises around the world to deliver a personalized customer service experience to more than 500 million callers every year. VoiceObjects Server, the company’s flagship product, supports phone-based applications at more than fifty leading companies, including Adobe, T-Mobile and Volkswagen Financial Services. VoiceObjects is privately held and headquartered in San Mateo, Calif. For more information, please contact (650) 288-0299 or visit www.voiceobjects.com.Previous Page
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